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Krista Keränen

I am a service business professional. The essential part of a professional service business is that the customer/end user is always engaged in developing the service. In addition, co-creation is a fundamental part of a the operating culture in a good service organization. Service design, undertaken professionally through co-creation, also creates insightful knowledge to assist in decision-making.

I increased a lot of my practical knowledge when operating as an entrepreneur with my sister in Juhlapalvelu Gourmande Ltd for almost 20 years. In the catering field, engaging the clients and facilitating events were part of the tasks I took part in during daily routines. Our service promise “something new for each party” challenged me to create new customer-focused service packages almost weekly. Our business had 300 to 350 customer orders each year. We sold our company in 2010.

So far, I have held over 500 trainings, consulting projects and workshops that were focused on service business development. I also oversaw and implemented the execution of several projects. In addition to consulting and acting as an entrepreneur, I’ve also worked as a lecturer, researcher, project manager, research leader, director of entrepreneurship and innovation manager at e.g. Laurea University of Applied Sciences, which is a global developer in service design. I also have a strong background and expertise in pedagogical knowledge.

Because I wanted to challenge my learning on a deeper level, in 2010 I started to create a doctoral dissertation on co-creation, service design and service innovation at Cambridge University. In 2015, I created my thesis. Some people may think I focused entirely on theory at this point, but during the process I developed and productized the innovative CoCo Tool Kit to develop services. I also gathered the thesis information and data by playing the CoCo Cosmos service design game. A game, that has won an innovation award and is for sale on the market and around which business has formed. My dissertation work involved cooperation with 12 Finnish organisations.

As my latest innovation project, I’ve developed a game called Boost+Inno which was funded by a Business Finland project called Boosting Innovations Into Business. It boosts the commercialization of innovative ideas and helps to picture what the innovation process/developing new activities is about.

My strengths in addition to my professional skills are energizing and exciting people into action.

Krista Keränen COOLNTALK Speaker

Research publications from Krista Keränen

Building a Case of Diverse Knowledge Transfer in Higher Education between Finland and Dubai to Facilitate Sustainable 21st Century Learning and Better Engagement of Emirati Students

Kshatriya, S. & Keränen, K. 2017. Building a Case of Diverse Knowledge Transfer in Higher Education between Finland and Dubai to Facilitate Sustainable 21st Century Learning and Better Engagement of Emirati Students. Al Dar Research Journal For Sustainability (2), May.

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Views on competence building for Finnish education export. In Export of Education by Finnish Universities of Applied Sciences: Reflections on best practices

Keränen, K. & Väkevainen, K. 2016. Views on competence building for Finnish education export. In Export of Education by Finnish Universities of Applied Sciences: Reflections on best practices. Ed Vanhanen, R., Jyväskylän ammattikorkeakoulu.

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Using Digital Co-Creation for Innovation Development

Ligthart, R. & Porokuokka, J. & Keränen, K. 2016. Using Digital Co-Creation for Innovation Development. XXVI. International RESER Conference. Nables.

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Exploring the characteristics of co-creation in the B2B service business

Keränen, K. 2015. Exploring the characteristics of co-creation in the B2B service business. PhD disseration in Engineering. Cambridge: University of Cambridge. https://www.repository.cam.ac.uk/handle/1810/252638

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Co-creation patterns: Insights from a collaborative service design tool

Keränen, K., Dusch, B., Ojasalo, K. & Moultrie, J. 2013. Co-creation patterns: Insights from a collaborative service design tool. 2nd Cambridge Academic Design Management Conference. University of Cambridge.

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CoCo Tool Kit – A co-creation workbook and collection of tools for service businesses

Keränen, K., Dusch, B. & Ojasalo, K. 2013. CoCo Tool Kit – A co-creation workbook and collection of tools for service businesses. Espoo: Laurea University of Applied Sciences.

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Understanding complex service systems through different lenses: An overview

Briscoe, G., Keränen, K. & Parry, G. 2012. Understanding complex service systems through different lenses: An overview. European Management Journal, Vol 30, 418-426.

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Designing a tool for analysing the current state of a company’s co-creation approach

Ojasalo, K. & Keränen, K. 2011. Designing a tool for analysing the current state of a company’s co-creation approach. 1st Cambridge Academic Design Management Conference. University of Cambridge.

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Value co-creation in b-to-b-services

Keränen, K. & Ojasalo, K. 2011. Value co-creation in b-to-b-services. Campus Encounters – Bridging Learners Conference, Developing Competences for Next Generation Service Sectors.

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From Co-Production to Co-creation – research project of developing services

Keränen, K. & Ojasalo, K. 2011. From Co-Production to Co-creation – research project of developing services. Kehittäjä – Prime Mover 1/2011. Espoo: Laurea-ammattikorkeakoulu.

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Contact information

Vision Factory Oy

Lehmojantie 1

01940 Palojoki, FINLAND

VAT ID: 0862268-0

info@visionfactory.fi

+358400886456 Laura Väisänen

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