Customer: Teknologiakeskus TechVilla Oy

 

Opening Intro

Krista’s background in institutions of learning gave us assurance that she really can complete the project while taking into note behaviour of different kinds of participants in different kinds of interaction situations. I value her commitment and activity in also unforeseen and surprising situations. The target companies involved in the project felt that Krista’s service was very applicable at the beginning of the development process, where the marketing research and innovation productization are not yet ready. An excellent case. We got better service than we initially expected. Everything worked, including invoicing and billing. We got good reports and briefing on how the project of each target company was progressing. Vision Factory is an active, straightforward, and accomplishing company, and very much worth the trust required when carrying out work based on commission.

Toni Popovic, Company Developer, Project Manager, TechVilla http://www.techvilla.fi/

 

Customer Story

The KASKI – Growth and new value with learning -project was set up to develop the services of industrial companies in the Uusimaa region of Finland. The project timeframe was from the first of September 2016 to the 28th of February 2019, and it was funded by Uudenmaan liitto from the Southern Finland EAKR program, along with KUUMA alliance municipalities. The target companies of our project were small-scale manufacturing companies. The challenge of these companies was in perceiving their operations from the point of view of made-to-order industrial components. They had not recognized how they created an invisible service for customers, not present in the invoice or the order but which created more work, nonetheless. We started to ponder if these companies should start creating clearly communicated services for customers which contained the possible extra work, for example extra design work and remodelling or modifying a drawn plan sent by a customer. Thus, the extra work could also be invoiced, increasing business for the company.

We chose Vision Factory through competitive tendering to act as our service provider in the KASKI project. Krista’s broad experience in co-creation and background in learning institutions gave us assurance at the start that she could finish the task by taking the different behaviours of participants in different kinds of interactive situations. She surpassed all expectations, and truly brought her knowledge into the game. She managed to involve all the companies in the project in the challenging process of development. Her strengths were commitment and effort, and she quickly got down to business and got things rolling. Krista was active and sparked new points of view also in surprising situations, where her style and innovative effort helped in tackling challenging workshop situations and research results.

 

We were personally involved at the start of the project and in drafting the target company-based work plans. Here Krista continued creating target company-based projects on a commission basis. According to the feedback they were all very pleased with the results and usefulness of the project, and all involved parties felt they got a lot out of their efforts. They gave Krista thanks as an expert trainer, with whom cooperation was very fluid and fruitful. They felt that Krista’s service was especially suitable for the beginning part of development work, where marketing research and innovation productization are not yet complete.

The only thing we felt as some sort of development goal was that in some of the target companies they felt it challenging to choose the most profitable one out of all the possible routes and paths Krista presented to them. We suggest that Krista only gives a few recommendations in lieu of a plethora of options.

An excellent case. We got better service than we expected. Everything worked, including invoicing and billing. We got good reports and briefing on how the project of each target company was progressing. Vision Factory is an active, straightforward, and accomplishing company, and very much worth the trust required when carrying out work based on commission.

The story is based on the interview made by Birgit Eskelinen / Redesign Markkinointi Oy with Toni Popovic / Technology center TechVilla Oy.

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